PENGUKURAN KEPUASAN PENGGUNA E-LEARNING MENGGUNAKAN METODE EVALUASI HEURISTIK DAN SYSTEM USABILITY SCALE
Keywords:
E-Learning, Heuristic Evaluation, System Usability Scale (SUS).
Abstract
The COVID-19 pandemic that occurred n 2020 has changed all factors of human life n socializing, working, and education. Various prevention efforts have been made by mankind to minimize the spread of the Corona virus n society, one of which s working from home, or what s known as Work From Home (WHO). All areas of education are closed, and teaching and learning activities are carried out from home. the learning process from home, one of which utilizes electric learning (e-learning). The media components used are based on video, mages, audio, digital, schoolology, and so on. So that e-learning can be used effectively and efficiently for users, two methods are used, namely heuristic evaluation and the System Usability Scale (SUS). The purpose of this test s to determine how useful the website's user nterface and contents are to users. The results of the SUS test show that the score obtained s 56.2, which places the website n the "ok" category. While the test results using the heuristic evaluation method obtained the lowest score n H1 and H2, with values of 1,214 and 1,329, respectively, they ndicate that this tem does not need significant mprovement. while the highest scores are n H3 to H10 because the resulting severity values are two types of minor problems, meaning that t needs some mprovement n each category.
Downloads
Download data is not yet available.
References
[1] D. P. Kesuma, “Penggunaan Metode System Usability Scale Untuk Mengukur Aspek Usability Pada Media Pembelajaran Daring Di Universitas XYZ,” 2021. [Online]. Available: http://jurnal.mdp.ac.id
[2] H. Rachmi and S. Nurwahyuni, “Pengujian Usability Lokamedia Website Menggunakan System Usability Scale,” Al-khidmah, vol. 1, no. 2, p. 86, Dec. 2018, doi: 10.29406/al-khidmah.v1i2.1155.
[3] D. Shidky Pertiwi dan Danang Dwijo Kangko, “ANALISIS USABILITY SITUS WEB VOCABULARY CONTROL NUSANTARA MENGGUNAKAN METODE WEBUSE,” 2021. [Online]. Available: https://vocabulary.slimsjakarta.web.id/
[4] A. Saputra, “Penerapan Usability pada Aplikasi PENTAS Dengan Menggunakan Metode System Usability Scale (SUS) (Usability mplementation n PENTAS Application Using the System Usability Scale (SUS) Method).”
[5] M. mam Sya, A. Putra Kharisma, and F. Amalia, “Perbandingan Hasil Metode Evaluasi Usability Antara Heuristic Evaluation dengan Think Aloud pada Kasus Web FILKOM APPS untuk Mahasiswa,” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
[6] M. Alvian Kosim, S. Restu Aji, and M. Darwis, “PENGUJIAN USABILITY APLIKASI PEDULILINDUNGI DENGAN METODE SYSTEM USABILITY SCALE (SUS) 1),” Jurnal Sistem nformasi dan Sains Teknologi, vol. 4, no. 2, 2022.
[7] E. Kaban, K. Candra Brata, and A. Hendra Brata, “Evaluasi Usability Menggunakan Metode System Usability Scale (SUS) Dan Discovery Prototyping Pada Aplikasi PLN Mobile (Studi Kasus PT. PLN),” 2020. [Online]. Available: http://j-ptiik.ub.ac.id
[8] H. Simatupang, S. Widowati, and R. R. Riskiana, “Evaluasi Website Dinas Kebudayaan dan Pariwisata Kota Bandung Menggunakan Metode WEBUSE dan mportance-Performance Analysis (IPA).” [Online]. Available: www.disbudpar.go.id
[9] W. Sudiarsa and G. B. Wiraditya, “HEURISTIC EVALUATION USABILITY ANALISYS ON NFORMATION AND TRACKING COVID-19 APPLICATION PEDULI LINDUNGI USING HEURISTIC EVALUATION,” Journal of nformation Technology and Computer Science (INTECOMS), vol. 3, no. 2, 2020.
[10] Y. Delvika, C. F. Hasibuan, Y. Daeng Polewangi, and M. Habibullah, “Analisa Usabilitas Website Sistem nformasi Akademik Universitas X Menggunakan Nielsen Attributes of Usability (NAU) Questionnaire,” JOURNAL OF NDUSTRIAL AND MANUFACTURE ENGINEERING, vol. 5, no. 2, Nov. 2021, doi: 10.31289/jime.v5i2.6113.
[11] Great Britain., XYZ Act 1998 : Elizabeth I. Chapter 9999. Stationery Office, 1998.
[12] D. Shidky Pertiwi dan Danang Dwijo Kangko, “ANALISIS USABILITY SITUS WEB VOCABULARY CONTROL NUSANTARA MENGGUNAKAN METODE WEBUSE,” 2021. [Online]. Available: https://vocabulary.slimsjakarta.web.id/
[13] K. Andiputra and R. Tanamal, “ANALISIS USABILITY MENGGUNAKAN METODE WEBUSE PADA WEBSITE KITABISA.COM [ANALYSIS OF USABILITY USING WEBUSE METHOD ON WEBSITE KITABISA.COM],” Business Management Journal, vol. 16, no. 1, doi: 10.30813/bmj.
[14] D. Pangastuti, M. Haviz, and M. Son, “Analisis Usability Website Universitas Tridinanti Palembang Menggunakan Metode Website Usability Evaluation Tool.” [Online]. Available: http://www.univ-tridinanti.ac.id/
[15] Y. Delvika, C. F. Hasibuan, Y. Daeng Polewangi, and M. Habibullah, “Analisa Usabilitas Website Sistem nformasi Akademik Universitas X Menggunakan Nielsen Attributes of Usability (NAU) Questionnaire,” JOURNAL OF NDUSTRIAL AND MANUFACTURE ENGINEERING, vol. 5, no. 2, Nov. 2021, doi: 10.31289/jime.v5i2.6113.
[16] M. mam Sya, A. Putra Kharisma, and F. Amalia, “Perbandingan Hasil Metode Evaluasi Usability Antara Heuristic Evaluation dengan Think Aloud pada Kasus Web FILKOM APPS untuk Mahasiswa,” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
[17] I. K. Dewi, Y. T. Mursityo, R. Regasari, and M. Putri, “Analisis Usability Aplikasi Mobile Pemesanan Layanan Taksi Perdana Menggunakan Metode Webuse dan Heuristic Evaluation,” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
[18] J. M. et al ALVES, “Software Quality Evaluation of the Laboratory nformation System Used n the Santa Catarina State ntegrated Telemedicine and Telehealth System. n: 2016 EEE 29th nternational Symposium on Computer-Based Medical Systems (CBMS). City: Dublin,” pp. 76–81, 2016.
[19] S. A. Purnamasari, N. Heryana, and K. Prihandani, “Perbandingan Penggunaan System Usability Scale dan Usefull, Satisfaction and Ease of Use Questionnaire pada Usability Testing,” Jurnal lmiah nformatika, vol. 6, no. 1, pp. 59–69, Jun. 2021, doi: 10.35316/jimi.v6i1.1236.
[20] S. Anggelo Sinaga, H. Pratama Purba, L. Saputra Sianturi, and R. Rin Meilani Salim, “Usability Evaluation Of Tokopedia.Com And Blibli.Com Websites Using the Webuse Method Evaluasi Usability Website Tokopedia.Com Dan Blibli.Com Dengan Menggunakan Metode Webuse,” pp. 13–2021.
[21] B. ndhira, “ANALISA USABILITY PADA WEBSITE AIRLANGGA UNIVERSITY E-LEARNING APPLICATIONS (Studi Deskriptif di Kalangan Mahasiswa Pengguna Website E-learning AULA).” [Online]. Available: www.learndash.com,
[22] M. Yusuf and Y. Astuti, “System Usability Scale (SUS) Untuk Pengujian Usability Pada Pijar Career Center,” Komputika : Jurnal Sistem Komputer, vol. 9, no. 2, pp. 131–138, Oct. 2020, doi: 10.34010/komputika.v9i2.2873.
[23] B. Tujni and F. Syakti, “IMPLEMENTASI SISTEM USABILITY SCALE DALAM EVALUASI PERSPEKTIF PENGGUNA TERHADAP SISTEM NFORMASI AKADEMIK BERBASIS MOBILE,” LKOM Jurnal lmiah, vol. 11, no. 3, pp. 241–251, Dec. 2019, doi: 10.33096/ilkom.v11i3.479.241-251.
[24] W. Sudiarsa and G. B. Wiraditya, “HEURISTIC EVALUATION USABILITY ANALISYS ON NFORMATION AND TRACKING COVID-19 APPLICATION PEDULI LINDUNGI USING HEURISTIC EVALUATION,” Journal of nformation Technology and Computer Science (INTECOMS), vol. 3, no. 2, 2020.
[25] I. K. Dewi, Y. T. Mursityo, R. Regasari, and M. Putri, “Analisis Usability Aplikasi Mobile Pemesanan Layanan Taksi Perdana Menggunakan Metode Webuse dan Heuristic Evaluation,” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
[26] K. Susilawati, N. Suarna, and D. R. Amalia, “Analisis Usabilitas Pengguna E-learning Menggunakan HCI di SMKAl-Musyawirin,” NTERNAL (Information System Journal, vol. 5, no. 1, pp. 40–52, 2022, doi: 10.32627.
[27] I. Salamah, “EVALUASI USABILITY WEBSITE POLSRI DENGAN MENGGUNAKAN SYSTEM USABILITY SCALE. www.polsri.ac.id,” Jurnal Nasional Pendidikan Teknik nformatika, vol. 08, no. 03, 2019.
[28] A. M. Dharma Aprino, “ABSTRAK AKBAR MUNTHAHA DHARMA APRINO Evaluasi Heuristik Antarmuka Sistem E-learning (Studi Kasus : Universitas Pembangunan Panca Budi),” 2019.
[29] Y. (n. d) Laven, “EVALUASI USABILITY BERDASARKAN NIELSEN MODEL MENGGUNAKAN METODE USABILITY TESTING PADA WEB SISTEM NFORMASI AKADEMIK UNIVERSITAS TANJUNGPURA,” Program Studi Teknik ndustri, Fakultas Teknik, Universitas Tanjungpura, 2020.
[30] X. X. E. CHEN and W. JIA, “Utilisation Status and User Satisfaction of Online Education Platforms Overview of Literature Concerning Online Education. nternational Journal of Emerging Technologies n Learning (iJET),” vol. 19, no. 15, pp. 154–170, 2020.
[31] W. Handiwidjojo and L. Ernawati, “Pengukuran Tingkat Ketergunaan (Usability) Sistem nformasi Keuangan Studi Kasus: Duta Wacana nternal Transaction (Duwit),” JUISI, vol. 01, no. 02, 2016.
[32] O. DARAMOLA, O. OLADIPUPO, . AFOLABI, and A. OLOPADE, “Heuristic Evaluation of An nstitutional E-learning System: A Nigerian Case. nternational Journal of Emerging Technologies n Learning (iJET),” vol. 3, no. 12, pp. 26–42, 2017.
[33] A. Elyas Hadi, “PENGGUNAAN MODEL PEMBELAJARAN E-LEARNING DALAM MENINGKATKAN KUALITAS PEMBELAJARAN,” Jurnal Warta, p. 56, 2018.
[2] H. Rachmi and S. Nurwahyuni, “Pengujian Usability Lokamedia Website Menggunakan System Usability Scale,” Al-khidmah, vol. 1, no. 2, p. 86, Dec. 2018, doi: 10.29406/al-khidmah.v1i2.1155.
[3] D. Shidky Pertiwi dan Danang Dwijo Kangko, “ANALISIS USABILITY SITUS WEB VOCABULARY CONTROL NUSANTARA MENGGUNAKAN METODE WEBUSE,” 2021. [Online]. Available: https://vocabulary.slimsjakarta.web.id/
[4] A. Saputra, “Penerapan Usability pada Aplikasi PENTAS Dengan Menggunakan Metode System Usability Scale (SUS) (Usability mplementation n PENTAS Application Using the System Usability Scale (SUS) Method).”
[5] M. mam Sya, A. Putra Kharisma, and F. Amalia, “Perbandingan Hasil Metode Evaluasi Usability Antara Heuristic Evaluation dengan Think Aloud pada Kasus Web FILKOM APPS untuk Mahasiswa,” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
[6] M. Alvian Kosim, S. Restu Aji, and M. Darwis, “PENGUJIAN USABILITY APLIKASI PEDULILINDUNGI DENGAN METODE SYSTEM USABILITY SCALE (SUS) 1),” Jurnal Sistem nformasi dan Sains Teknologi, vol. 4, no. 2, 2022.
[7] E. Kaban, K. Candra Brata, and A. Hendra Brata, “Evaluasi Usability Menggunakan Metode System Usability Scale (SUS) Dan Discovery Prototyping Pada Aplikasi PLN Mobile (Studi Kasus PT. PLN),” 2020. [Online]. Available: http://j-ptiik.ub.ac.id
[8] H. Simatupang, S. Widowati, and R. R. Riskiana, “Evaluasi Website Dinas Kebudayaan dan Pariwisata Kota Bandung Menggunakan Metode WEBUSE dan mportance-Performance Analysis (IPA).” [Online]. Available: www.disbudpar.go.id
[9] W. Sudiarsa and G. B. Wiraditya, “HEURISTIC EVALUATION USABILITY ANALISYS ON NFORMATION AND TRACKING COVID-19 APPLICATION PEDULI LINDUNGI USING HEURISTIC EVALUATION,” Journal of nformation Technology and Computer Science (INTECOMS), vol. 3, no. 2, 2020.
[10] Y. Delvika, C. F. Hasibuan, Y. Daeng Polewangi, and M. Habibullah, “Analisa Usabilitas Website Sistem nformasi Akademik Universitas X Menggunakan Nielsen Attributes of Usability (NAU) Questionnaire,” JOURNAL OF NDUSTRIAL AND MANUFACTURE ENGINEERING, vol. 5, no. 2, Nov. 2021, doi: 10.31289/jime.v5i2.6113.
[11] Great Britain., XYZ Act 1998 : Elizabeth I. Chapter 9999. Stationery Office, 1998.
[12] D. Shidky Pertiwi dan Danang Dwijo Kangko, “ANALISIS USABILITY SITUS WEB VOCABULARY CONTROL NUSANTARA MENGGUNAKAN METODE WEBUSE,” 2021. [Online]. Available: https://vocabulary.slimsjakarta.web.id/
[13] K. Andiputra and R. Tanamal, “ANALISIS USABILITY MENGGUNAKAN METODE WEBUSE PADA WEBSITE KITABISA.COM [ANALYSIS OF USABILITY USING WEBUSE METHOD ON WEBSITE KITABISA.COM],” Business Management Journal, vol. 16, no. 1, doi: 10.30813/bmj.
[14] D. Pangastuti, M. Haviz, and M. Son, “Analisis Usability Website Universitas Tridinanti Palembang Menggunakan Metode Website Usability Evaluation Tool.” [Online]. Available: http://www.univ-tridinanti.ac.id/
[15] Y. Delvika, C. F. Hasibuan, Y. Daeng Polewangi, and M. Habibullah, “Analisa Usabilitas Website Sistem nformasi Akademik Universitas X Menggunakan Nielsen Attributes of Usability (NAU) Questionnaire,” JOURNAL OF NDUSTRIAL AND MANUFACTURE ENGINEERING, vol. 5, no. 2, Nov. 2021, doi: 10.31289/jime.v5i2.6113.
[16] M. mam Sya, A. Putra Kharisma, and F. Amalia, “Perbandingan Hasil Metode Evaluasi Usability Antara Heuristic Evaluation dengan Think Aloud pada Kasus Web FILKOM APPS untuk Mahasiswa,” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
[17] I. K. Dewi, Y. T. Mursityo, R. Regasari, and M. Putri, “Analisis Usability Aplikasi Mobile Pemesanan Layanan Taksi Perdana Menggunakan Metode Webuse dan Heuristic Evaluation,” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
[18] J. M. et al ALVES, “Software Quality Evaluation of the Laboratory nformation System Used n the Santa Catarina State ntegrated Telemedicine and Telehealth System. n: 2016 EEE 29th nternational Symposium on Computer-Based Medical Systems (CBMS). City: Dublin,” pp. 76–81, 2016.
[19] S. A. Purnamasari, N. Heryana, and K. Prihandani, “Perbandingan Penggunaan System Usability Scale dan Usefull, Satisfaction and Ease of Use Questionnaire pada Usability Testing,” Jurnal lmiah nformatika, vol. 6, no. 1, pp. 59–69, Jun. 2021, doi: 10.35316/jimi.v6i1.1236.
[20] S. Anggelo Sinaga, H. Pratama Purba, L. Saputra Sianturi, and R. Rin Meilani Salim, “Usability Evaluation Of Tokopedia.Com And Blibli.Com Websites Using the Webuse Method Evaluasi Usability Website Tokopedia.Com Dan Blibli.Com Dengan Menggunakan Metode Webuse,” pp. 13–2021.
[21] B. ndhira, “ANALISA USABILITY PADA WEBSITE AIRLANGGA UNIVERSITY E-LEARNING APPLICATIONS (Studi Deskriptif di Kalangan Mahasiswa Pengguna Website E-learning AULA).” [Online]. Available: www.learndash.com,
[22] M. Yusuf and Y. Astuti, “System Usability Scale (SUS) Untuk Pengujian Usability Pada Pijar Career Center,” Komputika : Jurnal Sistem Komputer, vol. 9, no. 2, pp. 131–138, Oct. 2020, doi: 10.34010/komputika.v9i2.2873.
[23] B. Tujni and F. Syakti, “IMPLEMENTASI SISTEM USABILITY SCALE DALAM EVALUASI PERSPEKTIF PENGGUNA TERHADAP SISTEM NFORMASI AKADEMIK BERBASIS MOBILE,” LKOM Jurnal lmiah, vol. 11, no. 3, pp. 241–251, Dec. 2019, doi: 10.33096/ilkom.v11i3.479.241-251.
[24] W. Sudiarsa and G. B. Wiraditya, “HEURISTIC EVALUATION USABILITY ANALISYS ON NFORMATION AND TRACKING COVID-19 APPLICATION PEDULI LINDUNGI USING HEURISTIC EVALUATION,” Journal of nformation Technology and Computer Science (INTECOMS), vol. 3, no. 2, 2020.
[25] I. K. Dewi, Y. T. Mursityo, R. Regasari, and M. Putri, “Analisis Usability Aplikasi Mobile Pemesanan Layanan Taksi Perdana Menggunakan Metode Webuse dan Heuristic Evaluation,” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
[26] K. Susilawati, N. Suarna, and D. R. Amalia, “Analisis Usabilitas Pengguna E-learning Menggunakan HCI di SMKAl-Musyawirin,” NTERNAL (Information System Journal, vol. 5, no. 1, pp. 40–52, 2022, doi: 10.32627.
[27] I. Salamah, “EVALUASI USABILITY WEBSITE POLSRI DENGAN MENGGUNAKAN SYSTEM USABILITY SCALE. www.polsri.ac.id,” Jurnal Nasional Pendidikan Teknik nformatika, vol. 08, no. 03, 2019.
[28] A. M. Dharma Aprino, “ABSTRAK AKBAR MUNTHAHA DHARMA APRINO Evaluasi Heuristik Antarmuka Sistem E-learning (Studi Kasus : Universitas Pembangunan Panca Budi),” 2019.
[29] Y. (n. d) Laven, “EVALUASI USABILITY BERDASARKAN NIELSEN MODEL MENGGUNAKAN METODE USABILITY TESTING PADA WEB SISTEM NFORMASI AKADEMIK UNIVERSITAS TANJUNGPURA,” Program Studi Teknik ndustri, Fakultas Teknik, Universitas Tanjungpura, 2020.
[30] X. X. E. CHEN and W. JIA, “Utilisation Status and User Satisfaction of Online Education Platforms Overview of Literature Concerning Online Education. nternational Journal of Emerging Technologies n Learning (iJET),” vol. 19, no. 15, pp. 154–170, 2020.
[31] W. Handiwidjojo and L. Ernawati, “Pengukuran Tingkat Ketergunaan (Usability) Sistem nformasi Keuangan Studi Kasus: Duta Wacana nternal Transaction (Duwit),” JUISI, vol. 01, no. 02, 2016.
[32] O. DARAMOLA, O. OLADIPUPO, . AFOLABI, and A. OLOPADE, “Heuristic Evaluation of An nstitutional E-learning System: A Nigerian Case. nternational Journal of Emerging Technologies n Learning (iJET),” vol. 3, no. 12, pp. 26–42, 2017.
[33] A. Elyas Hadi, “PENGGUNAAN MODEL PEMBELAJARAN E-LEARNING DALAM MENINGKATKAN KUALITAS PEMBELAJARAN,” Jurnal Warta, p. 56, 2018.
Published
2023-04-15
How to Cite
[1]
S. . and M. Hasibuan, “PENGUKURAN KEPUASAN PENGGUNA E-LEARNING MENGGUNAKAN METODE EVALUASI HEURISTIK DAN SYSTEM USABILITY SCALE”, Jurnal Informasi dan Komputer, vol. 11, no. 01, pp. 93-102, Apr. 2023.
